24/7 Customer Support in Hosting
The customer and tech support services for our hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days so as to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an e-mail message. If you do have an account, you can open a support ticket in addition to the other three ways of contact. You're able to select the best way to contact us depending on where you are or the equipment you're using. We can easily assist you for almost any hosting-related query that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in such a case the maximum response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to receive quick help, particularly when your web site is not working as it should be for whatever reason. Our Linux semi-dedicated hosting plans feature 24/7 customer and technical support, so that if something comes up, you'll be able to use several methods to let us know - phone line with several local numbers worldwide, live chat, email messages and support tickets. The first two options are for billing, pre-sales and common matters, so that in case you don't have an account yet, for instance, you will be able to find extra information for our services, or we will help you with less difficult tech problems. The other two options are for solely technical troubles or everything that's more time-consuming as it's more convenient to follow the dialogue between you and our tech support crew. The guaranteed maximum reply time for them is just 1 hour, the typical one - 15-20 minutes, so you will not have to wait for a whole day so as to get support as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from our company, you will be able to contact us 24/7 for any kind of server-related issue or forany difficulties or questions about the pre-installed software the server comes equipped with. If you have not bought a VPS server package yet, you'll be able to find out more about our services by giving us a call or through our live chat service. For more technical issues, you will be able to send an e-mail message or open a support ticket through your billing Control Panel and you'll receive support within less than one hour regardless of the time of the day, even on weekends and holidays. The typical reply time normally does not exceed 30 mins. In case you need assistance for third-party software, you will be able to use the Managed Services upgrade that you can include to every single VPS plan and our admins will help you with any set up or troubleshooting issue you could have experienced.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone when you operate an entire server, so each and every dedicated server that we provide features 24/7 support with one-hour answer time warranty whatever the problem. This service is 100 % free for any issues with the server or the software that was installed from our administrators through the setup, therefore you'll be able to get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you could send an email message, and the actual answer time for either rarely exceeds 30 mins because we have admins available twenty-four-seven. If you want general information about our servers or you have a billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you can use our live chat service and talk to a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you'll be able to include to your server plan through your billing Control Panel.