Despite the fact that the web hosting service offered by the different companies is de facto identical, each provider has a customized platform with its own tweaks and different ways to do specific procedures. That’s the reason why, a comprehensive knowledge base would be incredibly useful both for people with little to no experience and for technically accomplished users who will at some point find out how specific operations are executed, but will lose time in the meantime. The purpose of such a knowledge base is to help make the hosting service fast and easy to use, sparing users plenty of time and efforts. The consequence is more content customers, as they can quickly find the info they want, and a whole lot less work for the client care team members, because usually the vast majority of the enquiries and issues that customers have got are already described in the knowledge base. In case the articles themselves are properly written and encompass more things, you’ll be able to learn more not only about your account, but also about the hosting service in general.

Extensive Online Documentation in Hosting

If you’ve purchased your first hosting plan from our company or have moved your website over to us, you’ll become accustomed to our platform and our created-developed Hepsia hosting Control Panel in a jiffy due to the fact that we have compiled a substantial web-based knowledge base where you can find all the info that you’ll ever need – both general info in regards to the web hosting service as a whole and more specific info about the different functions that you can use and the obstacles that you could stumble upon. The articles are available in 2 places. The complete article archive can be accessed through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can acquaint yourself with how to do basically everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles feature elaborate instructions, so you’ll never become puzzled due to an ambiguous text. Certainly, if you stumble upon a more specific problem and you don’t find anything about it in our knowledge base, you can touch base with our customer service staff members 24x7x365.

Extensive Online Documentation in Semi-dedicated Servers

We have compiled a detailed knowledge base for all our present and future customers, so in case you get a semi-dedicated server plan through us, you’ll be able to find any information that you are searching for at any time. We have an array of informative articles, which will help you understand better what is going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are just two examples. Our detailed manuals will help you do anything you want – extract an archive, import a database, redirect a domain name, etc. Additionally, we’ve also got troubleshooting instructions, which will permit you to discover what precipitates a specific problem and the potential solutions for it. If you can’t send email messages or your domain opens an HTTP 500 error message, for example, you can resort to our knowledge base and repair the issue right away. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.