If you have bought a hosting package and you have some enquiries with regards to a given function/feature, or if you have come across a certain challenge and you need assistance, you should be able to touch base with the respective tech support team. All web hosting providers use a ticketing system irrespective of whether they provide other means of contacting them along with it or not, because of the fact that the best way to handle an issue most often is to submit a ticket. This model of communication makes the responses exchanged by both sides simple to track and permits the tech support staff members to escalate the problem if, for instance, a sysadmin has to intervene. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you will need to use at least two separate accounts to contact the client support staff and to actually administer the hosting space. Constantly signing in and out of different accounts might be a burden, not to mention the fact that it requires a long time for most web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Hosting

The ticketing system that we’re using for our Linux hosting isn’t separate from the web hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with just several mouse clicks, without having to log out of your web hosting account. The ticketing system includes a quick-search field, which will help you trace any support ticket that you’ve submitted in the past, if needed. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to resolve a particular problem even before you post a ticket. The ticket response time is no more than 60 minutes, which implies that you can obtain timely assistance whenever you need one and if our client care team advises you to do something in your hosting account, you can do it momentarily without having to leave the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more convenient to manage everything from one single place, which is the reason why we have incorporated a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with every single semi-dedicated server account. This will permit you to manage the correspondence with our support staff along with your semi-dedicated server, so you won’t have to memorize one more log-on name for some other admin console. You will be able to post a new ticket or to track down the status of an old one with less than a few clicks whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using a smart search box or check relevant FAQ articles, which include solutions to commonly confronted challenges. The integrated ticketing system is closely monitored 24/7/365 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you.