Integrated Ticketing System in Hosting
The ticketing system that we’re using for our Linux hosting isn’t separate from the web hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you wish with just several mouse clicks, without having to log out of your web hosting account. The ticketing system includes a quick-search field, which will help you trace any support ticket that you’ve submitted in the past, if needed. Besides, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to resolve a particular problem even before you post a ticket. The ticket response time is no more than 60 minutes, which implies that you can obtain timely assistance whenever you need one and if our client care team advises you to do something in your hosting account, you can do it momentarily without having to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything from one single place, which is the reason why we have incorporated a ticketing system into the custom-built Hepsia hosting Control Panel, which comes with every single semi-dedicated server account. This will permit you to manage the correspondence with our support staff along with your semi-dedicated server, so you won’t have to memorize one more log-on name for some other admin console. You will be able to post a new ticket or to track down the status of an old one with less than a few clicks whilst you’re browsing the files hosted in your semi-dedicated account. Moreover, you can go through older tickets using a smart search box or check relevant FAQ articles, which include solutions to commonly confronted challenges. The integrated ticketing system is closely monitored 24/7/365 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you.