A live chat is one of the methods of communication provided by some web hosting suppliers as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This method of contact is faster compared to a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a phone call with an agent. In addition, if the problem that you experience needs some time to be reviewed and taken care of, you will be able to do something else meanwhile instead of just waiting, as you would have to do when you call. You can also use a live chat support service completely free as long as you have Internet accessibility even when your web hosting supplier is situated in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

As we consider the fact that a lot of situations can be resolved if you talk to a live person, we supply a live chat service for all our potential and existing customers. Our chat is online every day and our customer care agents will assist you with a number of questions and situations. In case you are not our customer yet, you'll be able to learn more about our hosting plans and the website hosting platform in general so that you can make sure that your sites will function efficiently on our servers. If you already have an account and you have some questions or you encounter any kind of troubles with any of our solutions, you can join us on our live chat and we will provide the needed information or assist you to troubleshoot the issue. You'll have to open a support ticket for certain problems that need more time or the help of a sysadmin, but for numerous basic troubles you'll receive help right away.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as part of our services, so that whenever you have any questions regarding our Linux semi-dedicated hosting plans, you will be able to speak with our customer care team at any moment no matter if you have already acquired your account or not. In general, the chat service is for pre-sales, billing and basic questions and problems, but we are able to help you with many technical questions as well. We can help you pick the ideal plan for your web sites in case you do not have an account yet, we can answer all of the billing questions or issues you could have or we can assist you with setting up your new e-mail address on your PC or smartphone - all of this will be done in a timely manner because our live chat service is accessible all day, every day. No matter when you want assistance, you are able to talk with an agent and save a long time.