One-Hour Response Guarantee in Hosting
Our guaranteed maximum reaction time for any technical support ticket that you post or any email that you write is just 1 hour, even if you contact us during weekends and legal holidays. Irrespective of the essence of your issue or inquiry, we will help you instantly and will give you the required information to sort out any problem with your sites. The actual reaction time typically does not surpass fifteen to twenty minutes, which means that you can just forget about waiting for hours on end to get a problem solved or what is even worse than that – waiting around one whole day only to obtain an answer that more info is necessary while nothing is solved. We’ll assist you in a timely fashion as we know just how priceless time can be in the dynamic online age. The 1-hour reply time guarantee applies to any billing or technical inquiry that you might have with regards to our Linux hosting.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk staff representatives will be at your disposal all the time and they will respond to any ticket that you open from our hosting Control Panel within less than sixty minutes. The response time is guaranteed irrespective of whether you have a general query regarding your semi-dedicated server or you experience some difficulty and you won’t have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available 365 days a year to tackle any technical, billing or general issue. In case you get in touch with us about anything that’s within our capability, we will solve it before we answer, which means that you won’t have to wait for hours or days while the problem persists. If there is something that you have to do on your end, we will provide you with the needed information – what workable solutions to try out, what steps to take, etc.