Phone Support in Hosting
We believe that the option to communicate with a live consultant is rather important, for that reason we have three support lines globally (UK, USA and Australia) and you will be able to get in touch with us over the phone for fourteen hours every day. In case you consider getting one of our Linux hosting, for instance, you'll be able to call us and find out more about our solutions before you order to make sure that we do cover all the system requirements for your sites. Following the order, you'll be able to get in touch with us about any sales and billing issues you may have, or get any kind of general or basic tech info you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical matters you have to use the ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server plans that we provide include real-time phone support for 14 hours daily. If you are not sure which package will be suitable for your websites, you want to learn more about a plan's specs or you need any other info on our services, you have the option to call any of the local telephone numbers which we have in the U.S.A., the United Kingdom and Australia and our customer support representatives will help you. In case you currently own an account, you will be able to get in touch with us about sales and general matters, although we are often able to assist with numerous tech issues as well. For strictly technical issues you will need to employ our in-built ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option in case the trouble needs longer time to be dealt with or it needs to be escalated to our sysadmins.