A 60–Minute Ticket Response Time Guarantee
We provide a one–hour response time warranty for any support ticket or email that you send to the support team. We’ll rapidly answer all general questions and forward right away the matter to our server admins in case any further assistance is needed. If you take advantage of the Optional Admin Services package, we will complete any of the included server management services at a time that has been agreed upon upfront.
A First–Rate Support Service
We will be online for you 24–7–365 to respond to any questions that you may have related to our Web Hosting Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also require assistance with server admin procedures, you can order our Optional Admin Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures
An Intuitive Help Section
Every dedicated web hosting plan includes our free–of–cost Web Hosting Control Panel, which boasts an extensive knowledgebase and a selection of how–to video tutorials. Whenever you require help with the Web Hosting Control Panel, just click the Videos or Help buttons situated in the upper right corner.